Privacy Policy for Wholesome Straits

Wholesome Straits ("we", "our", or "us") is committed to protecting the privacy of its customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect information collected through our site or in connection with our services, which include fresh produce sourcing, artisanal bakery products, delicatessen curation, international food importing, local farmer partnerships, wholesaler services to restaurants and cafes, catering supply, and online grocery fulfillment and delivery.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

• Personal Identification Information:

  This includes your name, shipping address, billing address, email address, phone number, and payment information (e.g., credit card details collected via secure payment gateways) when you make a purchase, register an account, or contact us. For our wholesale and catering clients, this may also include business registration details and contact persons.

• Usage Data:

  Information on how our site is accessed and used, such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. This helps us understand how our online platform is used.

• Location Data:

  Depending on your device settings, we may collect information about your general location (e.g., IP address) for delivery services or to tailor product offerings based on your region.

• Cookies and Tracking Technologies:

  We use cookies and similar tracking technologies to track activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. See section 5 for more details.

2. How We Use Your Information

Wholesome Straits uses the collected data for various purposes, including:

• To provide and maintain our services, including processing orders, managing accounts, and facilitating deliveries.
• To notify you about changes to our services or products.
• To allow you to participate in interactive features of our site when you choose to do so.
• To provide customer support and respond to your inquiries.
• To improve and personalize your experience on our site, including presenting you with products and offers tailored to your interests.
• To monitor the usage of our site and analyze trends to enhance functionality and user experience.
• To detect, prevent, and address technical issues or fraudulent activities.
• To comply with legal obligations and enforce our terms and conditions.
• For marketing and promotional activities, with your consent where required, such as sending newsletters or information about new products and promotions.

3. Disclosure of Your Information

We may disclose your personal information in the following circumstances:

• Service Providers:

  We may engage third-party companies and individuals to facilitate our services (e.g., payment processing, delivery services, IT support, analytics providers). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

• Business Transfers:

  If Wholesome Straits is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

• Legal Requirements:

  We may disclose your personal information in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Wholesome Straits, prevent or investigate possible wrongdoing in connection with our site, protect the personal safety of users of our site or the public, or protect against legal liability.

• With Your Consent:

  We may disclose your personal information for any other purpose with your consent.

4. Security of Your Information

The security of your data is paramount to us. We implement appropriate technical and organizational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our site.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.

Examples of Cookies we use:

• Session Cookies:

  We use these to operate our service.

• Preference Cookies:

  We use these to remember your preferences and various settings.

• Security Cookies:

  We use these for security purposes.

6. Data Retention

Wholesome Straits will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

7. Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

• The right to access:

  You have the right to request copies of your personal data.

• The right to rectification:

  You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

• The right to erasure:

  You have the right to request that we erase your personal data, under certain conditions.

• The right to restrict processing:

  You have the right to request that we restrict the processing of your personal data, under certain conditions.

• The right to object to processing:

  You have the right to object to our processing of your personal data, under certain conditions.

• The right to data portability:

  You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below.

8. Links to Other Sites

Our site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our site is not intended for use by individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with personal information, please contact us. If we become aware that we have collected personal information from Children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our site, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Wholesome Straits
• Located at: 2847 Joo Chiat Place, Unit 03-01, Heritage Residences, Singapore, Singapore, 427978